Blackberry Sync First Time Setup

The biggest question our technical support department receives, besides unscrubbed contact CSV files, is what order should I sync my blackberry.  Typically this question occurs as a result of 3 way syncing between Realtiva, Outlook, and your Blackberry Device.  So lets walk you thru a simple scenario that I think illustrates a best practice with respect to syncing all three devices for the first time; and most especially a new wireless device right out of the box.  This scenario  assumes you have already downloaded the appropriate plugins to Microsoft Outlook and your Blackberry for syncing.

Step One: Download the Contacts CSV file from Outlook to your Desktop. Open it up and clean it up with respect to duplicates and missing data.  Save it.  This is your root file for syncing and now also your back up file.

Step 2: Erase all your contacts in Outlook.  Re-import your Clean CSV file from your desktop into Outlook.  This is the Contacts CSV from step one.

Step 3: Sync Outlook with Realtiva.com by using the sync plugin you installed from the Realtiva.com download; located within Realtiva.com mail(Click Stream: Login/Realtiva Mail/Settings/ Mail Utilities).  This plugin actually installs itself to MS Outlook.

Step 4:  Go ahead and sync your phone with realtiva.com

Now you are all synced up.  Now you should be able to sync back and forth with ease and with now more wires!!

End.